Payment options, Shipping, Currency, Taxes, Insurance

• Online Credit Card, processed via Windcave secure payment system.
  Common cards accepted include: Visa, Mastercard, American Express, JCB, Diner’s, Discover and UnionPay international.
• Offline Credit Card processing - card details are entered on our secure encrypted page and sent in two parts to the website admin, for manual processing.
  This option can be used where (for example) online card payment is not working for certain transactions, or for special/custom orders, where the total cost is to be determined.
• Bank Transfer - For quick & easy international payments, we use and recommend wise.com.
  Charges are generally lower than most other banks, and payments are typically sent in a few hours, as the funds do not have to cross any borders.

For payment by International Bank Transfer (outside New Zealand) and Direct Deposit (within New Zealand) - our bank account details will be shown at the bottom of the email order confirmation, sent after you have submitted your order.

Delivery Times and Shipping Charges

We normally use NZ Post to deliver your order.

• Within New Zealand:
  NZ Post Economy (tracked), delivery time: up to 3 working days*
  CourierPost (tracked), delivery time: next working day*.
  * Delivery targets are a guide only. Delivery outside major towns and cities, including to and from rural or remote areas will take longer.
    Please see NZ Post's website for further details.
  We will provide NZ Post with your contact telephone number and email address, so they can notify you via the NZ Post app, email, or SMS if you have a My NZ Post account.
  
  
• International:
  NZ Post International Economy airmail service (tracked). Delivery in 3-13 working days.
  NZ Post International Courier, delivery time: 2-6 working days*
  NZ Post International Express, delivery time: 1-5 working days*  - this service is passed to DHL for international delivery
  * Delivery targets are a guide only. Delivery outside major towns and cities, including to and from rural or remote areas will take longer.
    Please see NZ Post's website for further details.
  We will provide NZ Post with your contact telephone number and email address, so they can notify you of the status of your parcel.
  
  Please note: NZ Post parcel services to the UNITED STATES temporarily suspended from 21 August until further notice.
  All shipping to the US will be via DHL Express. Our free shipping offer for orders over $250 is currently unavailable for US customers.

Currency

All prices on this website are in New Zealand Dollars (NZD). The amount charged during checkout will always be in New Zealand Dollars, regardless of where you are ordering from. To estimate the exchange rate to your currency you can use Google or websites like www.xe.com. The actual exchange rate for your transaction will be determined by your bank/credit card issuer. 

GST and Taxes

Prices on this website do not include Goods & Services Tax (GST) and is applicable to New Zealand customers only.
The GST amount will be added during checkout, if applicable. 

Taxes, Customs and Duty charges may apply to orders sent outside New Zealand

For most countries there WILL likely be additional import taxes and/or duty fees. It is your responsibility to find out what these are ahead of time.
Each country handles these differently, which is why we do not have a database of what those fees will be. Please find out how this will impact you ahead of time.
Import taxes/duty/fees applicable to you can usually be found by contacting your local customs service or postal office.
For International orders we do not charge any customs duties or taxes.
If any of these are applicable they will be charged upon delivery by the customs office or delivery service in your country. The applicable charges vary from country to country.
The de minimis exemption was removed for all commercial shipments from all countries to the United States on 29 August 2025.
Previously, US importers were able to receive one package per day valued under US$800, duty and tax-free, with minimal customs procedures.
All New Zealand shipments now attract US import duties, typically ranging from 5% to 20%, plus potential customs brokerage fees, processing charges, and/or state-level taxes.
Additionally, a 15% tariff was applied to most New Zealand goods exported to the US since 7 August 2025.

Insurance Against loss in transit

Your order is insured against loss in transit. The cost is included in the shipping charge.

Please note: creating an account and logging into our website is optional, but can more convenient & save time, if you are likely to purchase again.